• Please contact our customer care via email or call.
• In case of online courses, customer care will solve all your issues after validating them.
• No refund is possible in case of online course subscriptions, your subscription may be extended/upgraded after validating the issue and found genuine.
• In case of shopping products, the customer care team will validate the request by checking the timelines, product type, warranty terms, etc and shall take the request for refund or exchange.
• Ensure to collect the return address from understandquran.co.in customer care.
• Pack the product properly and label the product with the order number, return address and your address.
• Follow the instructions of customer care carefully for packaging and returning the product using courier services.
• The order shall be considered for refund only if the product in undamaged condition [there should be no scratches, no dents etc.]
A refund can be refused if the following conditions are met.
1. Your online course subscription validity expires.
2. Your complaint regarding online courses is found not genuine after validation by our team.
3. The product is completely broken and unusable or with scratches or incomplete as per the seller claims from the customer.
4. The order returned does not accompany all the accessories (including freebies) which were serviced along with the order.